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Terms and Conditions

Chic Ibiza – Terms and Conditions


 

Chic Experiences Ltd. and its subsidiaries (in this case Chic Ibiza) can arrange accommodation and additional services (concierge) services as featured on our website and in other communications from us.  Prices we quote are accurate at the time of quotation.  We reserve the right to changes prices during the season, depending on availability and demand.

When we refer to the Client we mean the Lead Name on the Booking Agreement.  He or she must be over 18 and is responsible for the payment of the villa, including all services that have to be pre-paid, along with any cancellation and amendment fees, payment of the security deposit and any charges levied against it, and any other charges resulting from the misdemeanor of guests.

Below are the General Terms & Conditions that regulate your rental with us.  Exceptions to these conditions will only take effect with the written agreement between the client and Chic Experiences Ltd.  Please read these conditions carefully since they form the basis of the contract between the Client and Chic Ibiza.  We reserve the right to alter these booking conditions at any time..

 

General Terms & Conditions for Rental

1.     Acceptance of Terms & Conditions

The general terms and conditions established for the rental of each villa shall be signed by our guests before keys to the property are handed over.  This will be done at check-in or in advance by prior arrangement. It is not possible to check into a property without having first agreed to these conditions, which are available in advance on request.

2.     The Booking Process

Before you book your villa please discuss with our advisers your choice of accommodation and resort to make sure it will be suitable for you and the people you are travelling with. 

Once we have identified a villa for you we will issue a Booking Agreement with details of your rental with us.  Please check this thoroughly on receipt and notify us immediately if any of the information is incorrect as it may be difficult to make changes later, for which a fee might apply (please see Point 5 for more information). 

To secure your villa, a 50% deposit is required at the time of booking and the balance due within 8 weeks of arrival, unless travel is within 60 days in which case full payment is required at the time of booking.  Please note that failure to abide by the payment schedule might result in the booking being cancelled and any existing payments being forfeited. 

Once the deposit payment is received we will issue a Booking Confirmation, from which point your contract with us will exist.  Once full payment has been received we will provide full details of the villa, including location and directions, and confirmation of the check-in arrangements.

Any requests to amend or update the Booking Agreement must be submitted by Lead Name, and if these modifications result in an increase or decrease in the cost of the rental and/or a change in the payment schedule, both parties will be required to agree this is in writing.

3.     Reservation deposits and Payments

All our villas are secured with a 50% as explained above.  The receipt of any amount in our bank account does not constitute a formal reservation. The booking can be considered as binding from the moment we issue a Booking Confirmation. 

Chic Ibiza accept all major credit cards except American Express.  A handling fee of 2% applies for all card payments.

Instruction for making payments is provided in your Booking Agreement, including the correct way to reference and confirm payments, and payment due dates.  Please advise us at the earliest opportunity if this is in jeopardy as failure to adhere to the payment schedule could result in your booking being cancelled.

4.     Cost and services included in the rental price

The rental price includes the exclusive use of the furnished and equipped villa and its installations.  The consumption of water, gas and electricity is included, as well as bed linen, bath towels, household items and electric appliances and housekeeping (as per the Booking Agreement) and wear and tear maintenance.  Please note pool towels are not provided in all villas.  Chic can also arrange the provision of non-standard facilities, e.g. high-chair and travel cot, at no extra cost, as well as extra cleaning and a range of other additional services (concierge), which will be subject to cost.  Please ask one of our advisors for more information.

5.        Cancellation and amendments

Once a Booking Confirmation has been issued, any requests to amend the booking must be made in writing by the Lead Name.  We will do our utmost to make this change but it may not always be possible.  Any changes made will incur a £20 administration fee (or equivalent in other currencies) per person per change.

If you wish to cancel your villa booking, the Lead Name must notify us by email.  Cancellation takes effect from the date we receive your correspondence.

In order to cover our expected losses for the accommodation and any services we have had to pay for in advance, a scale of cancellation charges apply.

Cancellation more than 60 days before arrival: 50% of rental price

Cancellation between 59 and 15 days before arrival: 70% of rental price

Cancellation between 14 and 8 days before arrival: 80% of rental price

Cancellation 7 days or less before arrival: 100% of rental price

In any case of cancellation, Chic Ibiza will make every effort to negotiate with the owner of the villa on your behalf to obtain the best possible conditions, as part of our customer service policy.

On rare occasions, for reasons beyond our control, we may need to cancel your villa.  If so, we will tell you as soon as possible and offer an alternative of an equivalent or closely similar standard, or an upgrade at no extra charge.  If you do not wish to take the alternative we will offer you a full refund.

We also reserve the right to cancel your booking with us if payments are not made on time, as detailed in Point 3.

6.        Security deposit

The Booking Agreement specifies a safety bond (security deposit) which is to be made effective before the keys are handed over, either by pre-authorizing a credit card or by cash at check-in.  The security deposit varies for each villa and will be used to cover breakages or damage of the villa, other than normal wear and tear, as well as the removal of any rubbish (€40 per bag).  A full list of deductions will be provided at check-in or is available in advance on request. 

The security deposit will be returned within 14 days of departure subject to inspection.  In case of any breakages for which the costs cannot be determined immediately and exactly, additional delays may be incurred.   

7.        Number of people using the house and pets

Your accommodation is reserved exclusively for the people named (or total number stated) on your Booking Agreement and no other persons are permitted to stay at the accommodation unless this has been agreed with us in writing and any necessary payments made.

The majority of our properties don’t allow pets, and if they do, this is by written pre-arrangement only. 

We reserve the right to revoke any bookings where the above is violated, which may also result in you being evicted from the villa and all or part of your security deposit being forfeited.

8.        Access

Unless otherwise stated in the Booking Agreement or pre-arranged with us, Check-in is from 4pm / Check-out by 10am.  Please let us know ASAP if you want to deviate from these times, in particular if access will be out-of-hours (20:30 – 08:00), so necessary arrangements can be made regarding the security deposit and accessing the villa.  Please be aware, failure to comply with the check-out time may result in you being evicted from the villa and a deduction being made from your security deposit.

Chic and/or the owner of the villa (or their representatives) shall be allowed free access to the house at any reasonable time during the holiday occupancy for the purpose of maintenance or in case of emergencies.

9.        Client responsibilities

i)  Furniture, facilities and equipment: The client must keep the house and all furniture, facilities and equipment in the same state of repair and condition as at the commencement of their stay.

ii) Garbage: The villa should also be handed over free of any garbage to avoid deductions from the security deposit (40€ per bag)

iii) Property damage: The client is responsible for all damage and/or loss which occurs to the property or its contents during your occupation and will be responsible for paying appropriate compensation in the case of any damage

iv) Acceptable behavior: The client is expected to have consideration for neighbours and other third parties involved in their stay. If in our opinion, or the opinion of the accommodation owner or other persons in authority, you are, or appear to be, behaving in such a way as to cause, or to be likely to cause, danger, distress, annoyance or damage to property, we or our suppliers reserve the right to terminate our arrangements with you. In this situation, we will have no further liability to you and will not be responsible for meeting any resulting expenses, making any refund or paying compensation. In addition, you will be responsible for any expenses we incur as a result of your behaviour, such as the cost of staff having to be in attendance, plus any fines/penalties levied against you by other parties, e.g. the Police, and it may also result in your security deposit being forfeited and/or revocation of your booking

v) Parties: The celebration of parties and events of all kinds at the villa are expressly prohibited, without the consent of Chic Experiences and the property owner (or representative)

vi) Sound equipment: It is prohibited to install and use other sound equipment than the ones provided by the villa, unless expressly authorized by Chic Ibiza or the property owner (or their representative). As per the laws of Ibiza no music is allowed outside the villa after midnight. Formal complaints from neighbours or reports filed at the local town authorities for breach of these rules may result in the loss of the security deposit and revocation of the booking.  The client is wholly responsible for the settlement of any fines/penalties levied against them by the authorities or the Police in this regard.

vii) Smoking: As your property is considered a public place, according to EU law smoking is strictly forbidden inside.  Failure to adhere to this could result in your security deposit being forfeited and/or revocation of your booking

viii) Passports and visas: It is your responsibility to ensure you and those travelling with you have valid passports and any necessary visas

ix) Security and valuables: Any valuables left at the property are at the sole risk of the client.  As with all rental properties in prime locations there is a risk of burglary. Please notify us immediately if this occurs.  Chic Experiences accepts no responsibility for any loss or damage due to theft or any security related incident however caused, therefore for your own peace of mind we recommend you get travel insurance that covers your personal possessions.  We will not be held responsible for any costs you incur as a result of failing to do so.

10.     Liabilities

Chic Experiences shall not be responsible for the personal injury of any person staying at the villa.  For your own peace of mind we recommend any you take out travel insurance to cover any such eventualities.

Chic Experiences is responsible for the general functioning of the house, e.g. water pumps, pool, electricity etc.  If any such services cease to function during your stay please notify us ASAP so we have an opportunity to resolve the issue.

At times there may be building works taking place in the vicinity of your villa.  Neither Chic Experiences or the property owner have any responsibility over this and cannot be held accountable.

From time to time it might be necessary for local authorities to cut utility supplies for short periods of time.  Neither Chic Experiences or the property owner have any responsibility over this and cannot be held accountable.  If you experience an interruption in utilities during your stay please contact please notify us ASAP so we have an opportunity to resolve the issue.

Except where we say differently elsewhere in these conditions, we cannot pay compensation, reimburse expenses, or cover losses for any amount, or otherwise accept responsibility if, as a result of circumstances beyond our control, we have to change your villa last minute, or we, or our suppliers, cannot supply the services agreed, or you suffer any loss or damage of any description. When we refer to circumstances beyond our control, we mean any event that we, or the supplier in question, could not foresee or avoid, even after taking all reasonable care. Such circumstances will usually include, but are not limited to, war, terrorist activity, civil unrest, industrial dispute, bad weather (actual or threatened) and significant building work ongoing outside your accommodation, which is not known to us in advance of your departure date and building work from a third party (such as resort development).

11.     Agency Introduction Fee

In the event of a client purchasing a property that they have been introduced to through Chic Experiences or Chic Ibiza, the clinet is liable to pay a fee of 5% of the negotiated property purchase price (standard in the Balearics). 

 

General Terms & Conditions for Concierge

Chic Experiences offer a range of additional services (concierge) to compliment your stay.  These include, but are not limited to: transport and staff; villa provisions, catering and bar services; reservations, excursions and activities; wellness and pampering; and event planning and styling. 

In most cases, these services are secured with a 50% deposit at the time of booking and the balance within 4 weeks of arrival, unless travel is within 30 days, in which case full payment is due at the time of booking.

Where Chic Experiences are responsible for the planning and arrangement of such services, a 10% fee will be applied to the total amount, which covers all aspects of itinerary planning and delivery, including liaison with suppliers and payments (where applicable), and having a concierge point of contact during your stay. This fee is due in full at the time of booking these services. 

Our suppliers have their own booking terms and conditions, which you will be bound by once you have booked their services.  In the event of any conflict between the suppliers conditions and our conditions, the suppliers conditions will prevail, save to the extent that any term in the suppliers conditions that is deemed to be invalid or unenforceable, in which event our conditions will prevail. Some of our suppliers conditions may limit or exclude liability in part of the relevant supplier, and, by virtue of their application to your contract with us, may also limit or exclude our liability to you, and they are often subject to international conventions. Where relevant, copies of such conditions may be available from inspection at the office of the relevant supplier.

If any international convention applies to or governs any of the services or facilities arranged or provided by us, or provided by any of our suppliers, and you make a claim against us of any nature arising out of death, injury, loss or damage suffered during or as a result of the provision of those services or facilities, our liability to pay you compensation and/or the amount (if any) of compensation payable to you by us will be limited in accordance with and/or in an identical manner to that provided for by the international convention concerned (in each case including in respect of the conditions of liability, the time for bringing any claim and the type and amount of any damages that can be awarded). International Conventions which may apply include: in respect of international air travel, the Warsaw Convention 1929 (including as amended by the Hague Protocol of 1955 and by any of the additional Montreal Protocol of 1975) or the Montreal Convention 1999; in respect of rail travel, the Berne Convention 1961; in respect of carriage by sea, the Athens Convention 1974; in respect of carriage by road, the Geneva Convention 1973; and, in respect of hotels, the Paris Convention 1962. You can get copies of the relevant conventions if you ask us. For the avoidance of doubt, this means that we are to be regarded as having all benefit of any limitations of compensation contained in any of these conventions or any other international conventions applicable to your travel arrangements.

 

Complaints

If you are not satisfied with any aspect of your villa rental or concierge arrangements please discuss with one of our advisors ASAP.  If we are not able to resolve the issue to your satisfaction, please write to our offices in the UK at the following address.  In order for us to consider complaints after a stay they must be received within 28 days of returning home.

Customer Relations Department Chic Ibiza Villas Ltd

HAWK HOUSE, OLD STATION ROAD, LOUGHTON, ESSEX, IG104PL

If you have special needs which prevent you from writing to us then, where possible, we will accept details of your complaint over the telephone +44 (0)8700 112 311.

We would point out that failure to follow the above procedures and/or failure to complain within 28 days of your return, may reduce or extinguish any rights you have to claim compensation from us, or from any relevant supplier. Any such rights will be reduced or extinguished if, had you followed the above procedures, you or we could have taken steps to reduce any loss or damage suffered or entirely prevented it from being suffered.

It is difficult and sometimes impossible to properly investigate a complaint if we are not told about it reasonably quickly at the time the complaint arises.  Your right to claim compensation may also be reduced or extinguished, should any delay in your complaint being notified during or after your trip, prevent us from carrying out a proper investigation.

For complaints arising from supplier services, we will act as a liaison between you and the supplier, to try to assist in resolving the problem. If we cannot help and you wish to take matters further, you must contact the supplier directly.